Thank you Airtran for not allowing me to travel today and making me have to reschedule ALL my plans because you not only had a delayed flight but had no alternate flights to get me to my destination. Thank you for also having a rude staff who did more telling me what they could NOT do than what they COULD do to get me to my destination.
And finally when I said rebook me the young man kept asking if I wanted a refund. Can't be good for business if your employees are giving back money and their service leaves your customers bitter and not wanting to ever rebook with you again. Its always worth it to me to pay more upfront for good service later and better yet to get to my destination ON TIME!
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